Shipping Locations
We currently ship to all states and territories within Australia. Delivery to regional and remote areas may require additional transit time.
At this time, international shipping may not be available unless otherwise specified.
Order Processing
- Orders are typically processed within 1–2 business days.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During peak periods, promotional events, or public holidays, processing times may be extended.
Shipping Rates
Shipping costs are calculated at checkout based on product size, weight, and delivery location.
We may offer:
- Free standard shipping on qualifying orders.
- Standard shipping rates for orders below the free shipping threshold.
- Express shipping options where available.
Any applicable shipping charges will be displayed before payment is completed.
Delivery Timeframes
Estimated delivery times after dispatch are:
|
Location |
Standard Delivery |
|
Metro Areas |
2–7 business days |
|
Regional Areas |
3–10 business days |
|
Remote Areas |
5–14 business days |
Delivery estimates are provided as a guide only and may vary due to courier delays, weather events, or other circumstances outside our control.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information where available.
Customers are responsible for ensuring that delivery details are accurate at the time of purchase.
Delivery Requirements
Some deliveries may require a signature upon receipt.
If no one is available to accept delivery:
- The parcel may be left in a safe place where authorised.
- A collection card may be left by the carrier.
- Redelivery fees may apply in certain circumstances.
Lost or Delayed Shipments
If your order has not arrived within the estimated delivery timeframe, please contact our customer service team.
While we will assist in resolving delivery issues, delivery times are dependent on the carrier and may occasionally be affected by circumstances beyond our control.
Damaged Goods
If your order arrives damaged:
- Notify us within 7 days of delivery.
- Provide photographs of the damage and packaging.
- We will assess the claim and arrange a replacement, repair, or refund where appropriate.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law.
Products sold by us come with guarantees that cannot be excluded under Australian Consumer Law. Customers are entitled to a replacement, repair, or refund for major failures and compensation for any other reasonably foreseeable loss or damage.
